Staff

At the heart of the St. Augustine Center for Living is a dedicated and experienced staff who keep the facility running 24 hours a day, seven days a week, 365 days a year. Click on a name below to read more about each of the Center’s staff members or visit the Employment page for information on how you can join the team.

Bill and Karen Walter, Owners

Bill Walter was raised in Glen Cove, New York, and graduated in 1984 from Flagler College in St. Augustine. While attending Flagler, he met his wife of 35 years, Karen Higdon Walter, formally of Lakeland, Florida who also graduated from Flagler College. After graduation, Mr. and Mrs. Walter chose to make their home in St. Augustine. They have each worked with the Developmentally Disabled population for over 30 years, making it both their career and passion. In 1983, the Walters began their employment with SACL. Bill has worked at SACL in the capacity of houseparent, weekend supervisor, QMRP and Administrator for 23 years prior to ownership. Karen worked as houseparent, social services staff, weekend and night shift direct care staff, Living Unit Services supervisor and QMRP for 21 years. They purchased the facility in June of 2008. Additionally, Bill was employed as a QMRP in an ICF cluster in Jacksonville and as a residential supervisor with ARC of St. Johns for a number of years. Karen was employed as a Medicaid Waiver Support Coordinator for the State of Florida for 8 years.

  

The Walters have an open door policy for both; family members of the clients they serve and for those interested in the rehabilitation and care of the residents and the Adult Day Program individuals at SACL. Past and current participants include: the University of St. Augustine, St. Joseph Academy and Pedro Menendez High School. In addition, SACL has been the host site of the Flagler College Best Buddies program for the past two years. The Walters have two children, one granddaughter, and one grandson. They both enjoy spending their free time outdoors, traveling, fitness training, and sports.

Kathy Young, QIDP

Ms. Young holds a bachelor’s degree in psychology and a master’s degree in special education with an emphasis on applied behavior analysis. She’s worked in the fields of mental health and developmental disabilities for over 30 years as a group therapy leader in a psychiatric setting, as a home & community based Medicaid waiver support coordinator, as well as in a variety of positions at SACL, from trainer to her current QIDP position. In her free time Ms. Young’s interests include gardening, the beach and her pets.
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Bruce HinchliffBruce Hinchliff, Behaviorist

A board certified therapist, Mr. Hinchliffe has served individuals with developmental disabilities for over twenty years. He has experience as a behaviorist with both children and adults. He is retired from Duval County Public Schools and joined SACL in January 2011.
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Shirley GrahamShirley Graham, Director of Nursing

Ms. Graham was born in Fayetteville, NC, but raised primarily in the Seattle/Tacoma area of Washington State. She had the privilege of traveling all over the United States and Europe due to her father’s long military career. She was an LPN for 18 years before returning to school and receiving her degree in Registered Nursing in 1990. Ms. Graham began her career at SACL in 1984 as a weekend trainer and later transferred to the Nursing Department as a staff nurse. After earning her RN, she became the Director of Nursing at SACL where she remained until her first attempt at “retirement” in 2011. She has been married to her high school sweetheart, Joe, for 40 years. They have 2 daughters and one beautiful granddaughter, Natalie. Natalie lives in Canada and that is where you will find Ms. Graham on most vacations and holidays. They, also, “adopted” George Simons, who attends the SACL ADT program. After a 3 year absence, Ms. Graham returned to SACL which she describes as “returning home.”
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Bryan Walter, Behavior Specialist

A 2009 graduate of Flagler College, Mr. Walter holds a Bachelor’s Degree in Secondary Social Science. He came to the St. Augustine Center for Living upon graduating and is currently a Behavior Specialist. He has also coached basketball at Nease High School for the past three years.
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Matt Burkholder, Administrator

A member of the St. Augustine Center for Living staff since 1993, Mr. Burkholder has held several positions ranging from direct care staff to shift supervisor to his current position as Administrator. His achievements in client care, staff management, and behavior modification have made him a valuable member of the SACL team.
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Monica Neumann, Human Resources/Records

Ms. Neumann is originally from Long Island, New York, but relocated to St. Augustine, Fla. in 2003. Although she enjoyed the four seasons of New York, she says she enjoys the warm weather  even more! Ms. Neumann holds an Associate’s Degree of Applied Science in the Executive Secretarial field and 30 years of work experience. She has been a part of the St. Augustine Center for Living since 2003 in the position of Human Resources/Records and her duties include maintaining all clients’ and employees’ records and just “pitching in” where needed. Her interaction with the clients is extremely fulfilling and rewarding. She views each of her days at the St. Augustine Center for Living as not only a challenge and an enjoyment, but a true gift.
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Sheila Holley, Accounting Department

Ms. Holley joined the accounting department at the St. Augustine Center for Living in April 2009. Her first accounting position was with Flagler Hospital in 1987 when the hospital was still located on the downtown bay front. Prior to working as an accountant, she was a lab technician for 17 years. She enjoys working at the Center for a variety of reasons, but mainly because she loves seeing the difference this facility makes in the residents’ lives.
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Ruth Andrick, Bookkeeper

Ms. Andrick joined the St. Augustine Center for Living staff in November of 2004 shortly after relocating to Florida from Pennsylvania. Before becoming a book keeper for SACL, she worked in real estate management and had her own business for over thirteen years. She has two grown children and is actively involved in Cavalier King Charles Spaniel Rescue.
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Shannon Wilgis, Social Services

A 2011 graduate of Flagler College, Mrs. Wilgis holds a Bachelor’s Degree in Elementary Education in Arts with a minor in History. She has worked at the St. Augustine Center for Living since 2007 in the capacity of Adult Day Training staff, receptionist, and currently as the Social Services Coordinator.
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Shawn WilgisShawn Wilgis, Animal Class Supervisor

Shawn is a St. Augustine native. He joined the SACL team in April 2009. Over the years, he has worked in a variety of positions that include trainer, lead trainer, maintenance, cook, and now Animal Supervisor. He is an avid outdoor enthusiast. He loves to hunt, camp, fish, work on cars, and hang out with his family. “I love being able to bring the outdoors to the residents. The horses and other animals provide a therapeutic medium that helps us reach out to them. I’m honored that I get to work with these guys.”
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Allen Brown, Maintenance Supervisor

A native of Saranac Lake, New York, Allen spent 20 years on active duty with the New York Army National Guard prior to working for the St. Augustine Center for Living. Following his retirement in 2006, he relocated to St. Augustine. He has worked in the maintenance department for over three years and has been the maintenance supervisor since March 2011. He and his wife Karen have been married for 34 years and have three children.
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Marsha RalphMarsha Ralph, Habilitation Class Supervisor

Marsha was born in Herkimer, NY. She moved to the Saint Augustine in the 1980’s where she helped her parents work at their family furniture store. She joined SACL in 2009 and is currently working as the Habilitation Class Supervisor. Marsha has worked in nursing homes for a brief time in Massachusetts, but finds working at the center much more “rewarding”. “Being able to witness the opportunities these residents get are absolutely amazing to me. I think people fail to realize that these residents have the chance to experience outings and adventures that many of us don’t have.” In her leisure time, she enjoys hiking with her husband and reading.
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NadiaNadia Bystrova, Habilitation Specialist

Nadia was born in St. Petersburg, Russia and moved to the United States as a young girl. She was raised in Manchester, New Hampshire and moved to Florida in 2007. Before coming to the center, she went on missionary trips in Russia working with developmentally disabled children at local orphanages. When she saw the harsh conditions and treatment these children were receiving, she decided to pursue a career to actively work with this population. She joined the SACL team in 2010. Nadia has worked as an evening trainer, Communication Supervisor, and is currently the Habilitation Specialist.
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Kim Robertson, Front Office Administrative Assistant

Kim joined the St. Augustine Center For Living team in September 2012. She has 25 years experience in the medical field working as a front office coordinator and medical transcriptionist. Kim is a native Floridian and moved to the St. Augustine area from Daytona Beach in 2009. She enjoys providing support to the Center in an administrative capacity and says it is the most interesting and rewarding position she has held in her career. “I am proud of where I work and what we do every day for the residents we serve.”
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Koren Phelps, Accounting & Administrative Assistant

Ms. Phelps joined the St. Augustine Center for Living staff in August, 2015. She was raised near Baltimore, Maryland, and lived in North Myrtle Beach, SC for 12 years, before relocating to St. Augustine in 2008. Ms. Phelps holds an Associate’s Degree in Business Accounting, and has prior experience as an administrative assistant, accounts payable lead, and payroll administrator. She loves living in Florida, and exploring all of the fabulous places here. She considers herself very fortunate to come to work each day, and witness the positive effect the Center has on the lives of our residents.
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Jonas Iannarelli Jonas Iannarelli, Behavior Specialist

Jonas is a Florida native, born and raised in Ocala. He holds a Bachelor’s degree in psychology from Florida International University. He joined the St. Augustine Center For Living staff in 2012, and is proud to work with people that are driven to make a difference in other’s lives. Prior to working at the Center, he worked as an engineering technician for Universal Engineering Sciences for over five years, working on multiple Department of Transportation projects. He and his wife Mindi have been happily married for five years, partially due to the fact she enjoys going to Gator and Jaguar football games.
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Claudia Mincey Claudia Mincey, Support Services Coordinator

Claudia Mincey recently joined the SACL staff as Support Services Coordinator. She has worked in the service industry for over 35 years. Ms. Mincey makes sure the clients eat well and have the personal care items they need on a day to day basis. She also helps with administrative duties. Ms. Mincey enjoys the beach, fishing, hiking and cruises. Ms. Mincey said when asked about her job, “ I love the fact that the individuals that live here are happy with the simple things in life that we, ( non-disabled), take for granted. They freely show their love and put a big smile on my face every day.
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Michael UrsiniMichael Ursini, Evening Supervisor

Michael Ursini was born and raised in Denver, Colorado. He moved to Florida in 2003 to marry his teenage sweetheart. He loves spending time with his wife and 3 children. He loves the outdoors and while he misses rock climbing and snowboarding in Colorado, he found that fishing and amusement park hopping with his family in Florida is just as much fun. Michael came to SACL in 2014 hoping to learn some techniques that could help him at home with his developmentally disabled daughter. After a short time at the center he felt like this was the profession he was meant to have in life. He finds the work so rewarding and is very caring and compassionate with the clients. Michael couldn’t imagine his life without “his guys” from the center.
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Heath DavisHeath Davis, Weekend Supervisor

Bio coming soon!
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Diane Martin Diane Martin, Workshop Supervisor

Diane has worked as a direct client caregiver, then as lead trainer in 3 of the 4 cottages on campus. She comes from 18 years of retail management experience. Being raised in a military household, she has traveled to different states and countries throughout her childhood. She has been married for 29 years and has three sons and 3 grandchildren. “I love working in this environment and strive to find ways to enrich their lives.” To sum it up with a quote by Vivian Green, “Life isn’t about waiting for the storm to pass; it’s about learning to dance in the rain.”
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Jennifer Smith Jennifer Smith, Cottage 1 Lead Trainer

Bio coming soon!
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Stefania Urmana Stefania Urmana, Cottage 2 Lead Trainer

Bio coming soon!
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Sylvie MatthewsSylvie Matthews, Cottage 3 Lead Trainer

Ms. Matthews was born and raised in the Czech Republic (Eastern Europe). She moved to the United States in 1999. She lived mostly in Florida and also in Washington where she gave birth to her son, who is the joy of her life. For some time, Ms. Matthews moved back to Europe where she worked for one of the largest IT Service Companies called Tieto as a System Specialist for five years. Since 2012 she has been apart of the SACL Team. “This is a fun place to work and I can honestly say it is the most rewarding.”
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Heather CalvertHeather Calvert, Cottage 4 Lead Trainer

Bio coming soon!
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Catherine HillCatherine Hill, Communication Supervisor

Ms. Hill was born in East, Chicago Indiana where she worked for Hearts Field Village Retirement Home for seven years as a care giver and server. She moved to Palm Coast, FL in 2003 with her 3 beautiful children. Ms. Hill joined the Center for Living team in 2013, where she worked as a trainer in the cottages for 2 1/2 years. Ms. Hill, who worked very hard and dedicated her time to making a difference in the lives of her children and our residents everyday, was promoted to Communication Supervisor/Teacher in April 2015. Ms. Hill enjoys teaching and finding new ways to help improve our residents lives.
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Ryan BrysonRyan Bryson, Recreation Class Supervisor

I enjoy my job here at the St. Augustine Center for Living. I like coming to work everyday knowing that I am helping to make a difference in someone’s life. Communicating and interacting with our residents during daily activities is my favorite part of the job because i love to see our residents happy.
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